Customer Service

Shipping & Delivery

 

Orders will typically ship in 1-2 business days. If you see a countdown timer on your product it will ship sameday.  In order for us to ship a UPS order out same day, the order must be received by 3:30pm.  In the unlikely event that we are out of stock on an item and have to order it, shipping may exceed the 1-2 day norm.  If this situation is applicable, you will be contacted by email and/or phone to discuss the situation.  If part of your order is in stock, and part of your order is out-of-stock, we will contact you by phone and/or email to discuss options as they relate to fulfilling your order.  We reserve the right to ship orders in the most cost-effective manner, provided any change in shipping method does not increase the expected delivery time to the customer.  Orders, in almost all cases, will be shipped either by UPS or by the US Postal Service.  We may be able to ship an order to you by a different method.  Please contact us by phone or email to discuss alternative shipping options if needed.

 

Privacy & Security

 

This privacy notice discloses the privacy practices for www.Sri-Supplies.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1.      What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.      What choices are available to you regarding the use of your data.

3.      The security procedures in place to protect the misuse of your information.

4.      How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • ·         See what data we have about you, if any.
  • ·         Change/correct any data we have about you.
  • ·         Have us delete any data we have about you.
  • ·         Express any concern you have about our use of your data.

 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-752-7272 or via email at esales@sri-supplies.com


Registration 
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

Orders 
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

Returns & Replacements

 

SRI-Supplies will accept returns if contacted within 7 business days of customer receipt. In the event that the product was shipped in error by SRI-Supplies we will offer a 100% refund of product cost and shipping, provided the product is returned in its original condition.  Please notify us within 7 business days from your receipt and we will mail you a return shipping label at our cost.  If the order was shipped correctly, as it was ordered, the customer may return the order within 7 business days of customer receipt, provided it is in its original condition.  In this instance the customer will be responsible for arranging the return shipment and for paying any fees associated with the return.  Once SRI-Supplies
has received the return in question, the customer will receive a 100% refund for the cost of the product only.  There will be no refund given for shipping charges if there is no error on the part of the shipper.